Home and office visits are subject to minimum spend with an additional call-out fee, which may vary per location. If a cancellation is made less than 24 hours before your appointment, you will be subject to a late cancellation fee, as per our Cancellation Policy above. This fee is equivalent to the full cost of the appointment and will be charged to your payment method on file. Call-outs must be paid 24 hours in advance, or – if the booking is made less than 24 hours before the appointment – at the time of booking. We will issue an invoice which must be paid in full, and in advance. We do not offer refunds on call-outs unless the medical consultation identifies you are not eligible for your IV Drip Therapy. Call-out times may vary up to 2 hours due to external circumstances such as poor traffic. We may try to contact you before, during, or after the scheduled call-out time to provide updates. We ask that you please keep your phone nearby to answer. The person having the drip must be present and ready for their appointment at the time of the appointment. If the customer is not ready at the appointed time then we will consider this as a cancellation (see above cancellation policy) and we reserve the right to invoice the full amount and not offer a refund.

Every person having an appointment must have their own email address. We will email a medical questionnaire in advance of the appointment, which must be completed at least 12 hours prior to the appointment. If the medical questionnaire has not been completed in advance of the appointment, we reserve the right to cancel the appointment.